Personal Information Protection ijaya

1 Introduction and Scope of Policy

This Privacy Policy is issued by ijaya ("we", "platform" or "ijaya") and applies to all users who register, access or use our online gambling services through the website ijaya.onl and any related applications.

This policy describes the types of personal information we collect from you, the purposes for collection, how information is used, shared and protected, and your rights regarding the personal information you provide to us. Use of this platform by any individual under the age of 21 is strictly prohibited.

This policy should be read together with the ijaya Terms & Conditions and Responsible Gambling Policy, all of which form a comprehensive agreement between you and this platform.

2 Information We Collect

In the course of registration, identity verification and use of services, ijaya may collect the following information:

• Identity information: Full name, identity card number (MyKad), date of birth and nationality, to confirm your eligibility to use the platform and comply with licensing requirements.
• Contact information: Email address, mobile phone number and residential address for account communication and transaction verification purposes.
• Financial information: Details of the payment methods you use — including e-wallet account numbers (Touch 'n Go, ShopeePay), bank account numbers for FPX and DuitNow transactions, and cryptocurrency wallet addresses (USDT, BTC, ETH) — collected to process deposits and withdrawals.
• Platform activity data: Betting records, login records, transaction history, game session data and account settings preferences.
• Technical information: IP address, browser type, device type, operating system and cookie data collected automatically when you browse our platform.
• Communication information: Records of live chat conversations and email correspondence with our customer support team.

We only collect information that is genuinely necessary for platform operations, legal compliance and delivering quality service to you.

3 Use of Personal Information

The personal information we collect is used for lawful and specific purposes, including:

• Processing account registration, identity verification (KYC) and age eligibility verification.
• Processing deposits and withdrawals securely through the available payment methods.
• Providing 24/7 customer support services in Malay and English.
• Notifying you of account updates, policy changes, bonus promotions and relevant service information.
• Detecting and preventing fraud, money laundering, unauthorised access and other unlawful activities.
• Complying with legal obligations and regulatory body requirements under our international licensing.
• Analysing platform usage patterns for service improvement and user experience purposes.
• Running responsible gambling programmes, including monitoring betting limits and managing player self-exclusion.

4 Information Sharing and Disclosure

ijaya respects user privacy and will not sell, rent or disclose your personal information to third parties except in the following circumstances:

• Accountable service providers: We share necessary information with payment processing providers, identity verification platforms and technical service providers directly involved in platform operations. All such providers are bound by strict confidentiality agreements.
• Legal requirements: ijaya may disclose information to the relevant authorities when required to do so by law, court order or regulatory body directive.
• Platform protection: In cases of suspected fraud, money laundering or serious breaches of terms of service, relevant information may be shared with the relevant investigators.
• Business transfers: In the event of any merger, acquisition or asset sale, user information may be transferred as part of that process. Users will be notified in advance.

Outside the situations stated above, your personal information will not be shared with any party without your clear and explicit consent.

5 Use of Cookies and Tracking Technologies

The ijaya platform uses cookies and similar tracking technologies to improve user experience and maintain login session security. The cookies used can be categorised as follows:

• Essential cookies: Required for core platform functions — including login verification, session management and account security. These cookies cannot be disabled without affecting platform use.
• Functional cookies: Store user preferences such as language, display settings and game preferences to facilitate continued use.
• Analytical cookies: Collect anonymous statistical data on navigation patterns and platform usage for internal service improvement purposes.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may prevent you from fully accessing some platform functions.

6 User Rights

As an ijaya platform user, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of correction: You may request correction of any information that is inaccurate or incomplete in our records.
• Right of deletion: In certain circumstances, you may request deletion of your personal information, subject to record retention obligations based on legal and licensing requirements.
• Right to restrict processing: You can request that we limit the processing of your information in certain situations permitted by law.
• Right to object: You have the right to object to the processing of your information for direct marketing purposes.
• Right to data portability: You can request your information in a structured format that can be read electronically.

To exercise any of these rights, please contact our customer support team via live chat or email. We will process your request in accordance with established procedures and will respond within a reasonable timeframe.

7 Data Retention Period

ijaya retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as your account is active, or as long as required to meet legal obligations, resolve disputes, and enforce our agreements.

Financial transaction records and betting activity are retained for the minimum period required by the licensing and regulatory requirements applicable to online gambling platform operations. After that period, data will be securely deleted or anonymised.

Once your account is closed at your request, ijaya will delete or de-identify your personal information within a reasonable timeframe, except where continued retention is required by applicable law.

8 Data Security and Protection Measures

We use a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Data encryption using the latest SSL/TLS protocols for all data transfers between your browser and our servers.
• Strict internal access controls — only authorised staff may access users' personal information, and only to the extent required for their duties.
• Continuous security monitoring to detect and respond to any threats or security incidents.
• Regular security audit procedures and penetration testing to ensure the platform infrastructure remains robust.
• Two-factor authentication (2FA) is available for users who wish to add an extra layer of protection to their account.

9 Changes to the Privacy Policy

ijaya reserves the right to modify this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or service improvements. Any material changes will be communicated to users via email or a prominent notice within the platform before the changes take effect.

The effective date of the latest Privacy Policy will be noted at the top of this document. Your continued use of the ijaya platform after that effective date is considered your acceptance of the updated Privacy Policy.

We recommend you check this page periodically to stay informed about how we manage your personal information. If you do not agree with any changes, you may contact our support team to discuss your options.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how ijaya handles your personal information, or wish to exercise any of the rights stated in this Privacy Policy, please contact our Data Protection team.

We provide 24/7 customer support in Malay and English through the following channels:

• Live chat: Available directly on the ijaya platform, operating 24 hours a day, 7 days a week including public holidays.
• Email: [email protected]

We are committed to responding to any privacy-related enquiries within a reasonable timeframe and will take every complaint raised seriously.